Why are my newly added mailboxes not sending?
Learn possible reasons why your newly connected mailbox hasn’t sent any warmup emails and how to fix it.
Lauren Gilbert
Last Update 15 дней назад
If your newly added Mailivery mailboxes aren't sending, the most likely reason is they're set to Paused or Pending status by Default. This lets users review mailbox settings before launching. If your mailbox status is Active, allow a few minutes to 24 hours to receive your first warmup email after sending.
Review Your Settings
Either from your Email Accounts or Dashboard, select the mailbox that hasn’t been sending.
Access your mailbox settings by clicking on the ⚙️ gear icon found next to the account name.
Review Emails Per Day, Response Rate, and Ramp-Up Settings
On this page, you can edit your Emails Per Day, Response Rate, and Email Ramp-up settings. Once confirmed, click the "Update Limits/Update Ramp-up Settings" buttons to take effect.
Review Sending Times/Timezone
Next, navigate to the “Sending Times” tab and check if it’s set to the correct time zone/sending schedule. Once confirmed, click the "Update" button to take effect.
Ready To Start Your Campaign
Once all settings are confirmed, head over to Dashboard by clicking on "Back to Dashboard".
At the top right-hand corner of your dashboard, click on "Start sending emails" to launch your warmup campaign.
NOTE:
If your mailbox displays this option and emails are still not sending, this means either there's an issue connecting your mailbox or there's an issue with the mailbox itself. Please see other Troubleshooting Guides or reach out to support through chat.
With all the details confirmed and the campaign started, your new mailbox should now be ready to start firing up warmup emails.