Mailivery Glossary
Learn definitions for common terms used within Mailivery’s platform.
Lauren Gilbert
Last Update há 2 meses
The glossary below touches base on defining Mailivery-specific terms as well as other common language that you may encounter in the industry or related areas.
Account set up
- User: Refers to the overall account owner. Users have full access to all settings and features of the account.
- Sub-user: Refers to the members authorized by the account owner to be put under their team. Each Mailivey plan has a specific number of allotted sub-users they can add.
- Mailboxes: Refers to the email addresses connected in Mailivery for warmup.
- Dashboard: Visual representation or overview of data reporting the performance and analytics of your warmup campaigns.
Campaigns
- Emails per day: Also referred to as “email limits”, pertains to the number of emails per day you can send out from your account. This amount is shared across ALL connected mailboxes.
- Response rate: Refers to how often you will get a response based on your number of outreach emails. This is the number of replies you get based on the number of outreach emails you send.
- Custom filters: A way of categorizing or identifying incoming emails based on the given criteria.
- Warmup templates: Pre-drafted messages that will be included in your warmup campaigns (Custom templates available for paid plans only).
- Email ramp-up: A Mailivery feature where it automatically warms up accounts by gradually increasing sending limits over time.
- Sending times: Refers to the sending schedule for warmup email campaigns. This includes timezone, selected days, and time period or duration.
- Timezone: The local time that the platform will follow according to the set sending schedule.
Technical
- Peer-2-Peer (P2P): Refers to our organic network of mailboxes from our community of real Mailivery users.
- Email service provider (ESP): Refers to the technology or platform from where individuals manage and deliver their email communications. Common examples are Google, Outlook, Yahoo, etc.
- Mailbox warmup: A method or process of establishing good sender reputation by gradually sending an increasing number of emails from a specific mailbox.
- Sender reputation: This is the rating or measure of trustworthiness of your mailbox that ESPs use as reference to determine email deliverability.
- Filter ID: A unique code assigned to each connected warmup mailbox and can be found in the signature of every email that Mailivery sends to your account.
Support
- Live chat: Where visitors can start real-time conversations with available support specialists.
- Ticket: Messages and queries sent by customers to the team to address.
- Knowledge base (KB): Our collection of help guides, how-to articles, and troubleshooting reference corner for customers.