Why can't I set a response rate for my connected Mailivery email account?
Learn why you’re unable to set up a response rate for your connected inbox on Mailvery.
Lauren Gilbert
Last Update vor 3 Monaten
If you're unable to set a response rate for your connected email account on Mailivery, it's likely because your SMTP and IMAP settings are different. This situation prevents the response rate feature from functioning correctly.
The response rate determines the number of replies you'll receive based on the total outreach emails sent from the same email address.
- Read more: How Do Response Rates Work
When your SMTP and IMAP settings point to different email addresses, the replies would be coming from an address different from the one used for outreach. In this case, a response rate cannot be applied accurately since the reply is coming from a different email address, and Mailivery cannot track and apply the response rate correctly.
If your SMTP and IMAP credentials point to separate email addresses, you cannot set a response rate.
However, if your SMTP and IMAP credentials point to the same email address, even if using different SMTP and IMAP hosts, you will be able to set a response rate.
The response rate feature relies on the consistency of using the same email address for both outgoing and incoming communication. By ensuring that your SMTP and IMAP settings are configured to use the same email address, you can take advantage of the response rate functionality and benefit from a more controlled and sustainable email warmup process.
If you encounter any issues or have any additional questions, please don’t hesitate to reach out to Mailivery support through our live chat.